Legal notice

Legal Notice and Consumer Information of the KalinumX Online Store

of the online store www.kalinumx.com

This Legal Notice and Consumer Information applies to the KalinumX online store available mainly at www.kalinumx.com and to related domains, subdomains, customer accounts, product presentations, digital outputs and services operated by the Seller.

This document serves as pre-contractual information for consumers under Act No. 89/2012 Coll., the Czech Civil Code, in particular under Sections 1811 and 1820 of the Czech Civil Code.

1. Identification of the Seller

1.1
The Seller and operator of the online store is:

Lukáš Kalina – KalinumX
Company ID: 87590221
VAT ID: CZ8709225217
Registered address: Dyjákovičky 93, 669 02 Znojmo, Czech Republic
E-mail: info@kalinumx.com
Website: www.kalinumx.com

1.2
The Seller is a self-employed natural person.

1.3
Contact e-mail for orders, complaints, returns, delivery questions, legal information and customer support:
info@kalinumx.com

2. Online store and related domains

2.1
The online store may be available in particular at the following addresses:

www.kalinumx.com
kalinumx.com
www.kalinumx.eu
kalinumx.eu
kalinumx.myshopify.com

2.2
Individual domains may be redirected or technically connected to each other. Redirection between domains has no effect on the validity of an order, purchase contract, terms and conditions or other legal documents of the online store.

2.3
The main domain of the online store is www.kalinumx.com.

3. Identification of goods, services and main characteristics

3.1
The designation of goods, services or digital content corresponds to the product, service or variant selected by the buyer in the online store, order, offer or individual communication with the Seller.

3.2
The KalinumX online store offers in particular:
- finished products,
- personalized products,
- engraved and laser-marked products,
- custom production,
- 3D printed products,
- corporate and B2B projects,
- technical marking,
- gift items,
- digital outputs,
- graphic, AI and related services.

3.3
The main characteristics of the goods or services are stated for the specific product, in the product description, variant, order, offer, technical specification or individually agreed instructions.

4. Price of goods, services and method of price calculation

4.1
The price of goods or services is stated for the specific product, service, variant, offer or in the order.

4.2
Prices include VAT unless expressly stated otherwise.

4.3
For custom production, personalized products, 3D printing, corporate series, technical marking, individual projects or digital services, the price may be determined individually according to the scope of work, materials used, quantity, technical complexity, graphic preparation, production time, shipping or other specific requirements of the buyer.

4.4
Before the order is bindingly submitted or before an individual custom order is confirmed, the buyer is informed of the price payable to the Seller within the online store, in particular the price of the goods, selected services, shipping, packaging and taxes charged by the Seller, if applicable.

4.5
The price of goods, services or shipping does not include customs duties, import VAT, import tax, local tax, customs fees, carrier customs brokerage fees, storage fees, parcel processing fees or other costs charged by public authorities, the carrier, customs broker, payment service or another third party in the destination country, unless expressly stated otherwise for the specific order.

4.6
For shipments delivered outside the European Union, additional import costs may arise according to the rules of the destination country. These costs are paid by the buyer unless expressly stated otherwise for the specific order.

4.7
If the Seller expressly states for a selected order that customs duties, import taxes or other import fees are included in the price or collected at checkout, such arrangement applies only to that specific order, country, shipping method and scope of fees stated at checkout.

5. Payment terms

5.1
Available payment methods are displayed to the buyer in the cart, at checkout or stated in an individual offer.

5.2
Payment may be enabled in particular:
- by online payment card,
- through a payment gateway,
- by bank transfer,
- cash on delivery, if available,
- in cash or by card upon personal collection, if personal collection is enabled,
- by cryptocurrency, if this option is expressly offered.

5.3
For custom production, personalized products, B2B orders, digital services, 3D printing, technical parts or individual projects, the Seller may require advance payment, a deposit or another individually agreed payment arrangement.

6. Delivery, shipping, delivery costs and import fees

6.1
The delivery method and shipping price are displayed to the buyer in the cart or at checkout before the order is bindingly submitted.

6.2
Available delivery methods may vary depending on the delivery address, country of delivery, weight, dimensions, product type, nature of the custom order and current carrier options.

6.3
If the shipping price for an individual custom order cannot be determined in advance, the buyer will be informed of the shipping price before order confirmation, before production begins or before dispatch.

6.4
Order processing time is not the same as transit time. Processing time includes, in particular, order review, preparation of materials, possible design approval, production, personalization, quality control, packaging and handover of the shipment to the carrier.

6.5
Transit time starts only when the shipment is handed over to the carrier.

6.6
For shipments delivered outside the European Union, additional costs may arise upon import into the destination country, in particular customs duties, import VAT, import tax, local low-value goods tax, customs clearance fees, carrier customs brokerage fees, storage fees or other charges according to the laws and practice of the destination country.

6.7
These costs are not included in the price of the goods or in the shipping price unless expressly stated otherwise for the specific order. These costs are paid by the buyer.

6.8
Unless it is expressly stated for a specific order that customs duties, import taxes or other import fees are collected by the Seller at checkout, shipments outside the European Union are sent under a regime where any import fees are paid by the buyer upon import, delivery or upon request by the carrier, customs broker or competent authority of the destination country.

6.9
The Seller does not have full control over the amount of customs duties, import taxes, local fees, carrier customs brokerage fees or the procedures of customs authorities in the destination country.

6.10
The buyer is responsible for ensuring that the ordered goods may be imported into, received and used in their country in accordance with local laws, customs rules, import restrictions, safety requirements and any age, technical or content-related restrictions of the destination country.

6.11
Details are set out in the separate Shipping Policy.

7. Costs of distance communication

7.1
The Seller does not charge any own special costs for the use of distance communication means.

7.2
The buyer pays only the usual costs of their internet, telephone or other communication service provider according to the contract with that provider.

8. Deposit or similar payment

8.1
The Seller does not automatically require a deposit for every order.

8.2
For personalized products, custom production, larger series, B2B orders, 3D printing, digital services, technical marking or individual projects, advance payment, a deposit or a final payment before dispatch may be required. The buyer is informed of such obligation before order confirmation or before performance begins.

9. Duration of obligation and termination of contract

9.1
A standard purchase contract concluded through the online store is a one-time obligation.

9.2
Unless expressly stated otherwise for a specific service, digital content, subscription, B2B cooperation or individual contract, the Seller does not conclude with a consumer an indefinite-term contract or a contract with recurring performance.

9.3
If an indefinite-term contract or a contract with recurring performance were to be concluded, the buyer would be informed in advance of the duration of the obligation, method of termination, price per billing period and other terms.

10. Functionality of digital content and digital services

10.1
If the subject of the order is digital content or a digital service, such as a graphic design, digital file, AI output, 3D model, template, electronic manual, visualization or another electronically delivered output, its main characteristics are stated for the specific product, service, order or individual offer.

10.2
Digital content is delivered in particular by e-mail, download link, customer account or another agreed electronic method.

10.3
Information about file format, delivery method, scope of use, possible license, number of revisions, technical limitations or compatibility is stated for the specific product, service or in individual communication.

10.4
For digital and AI services, the final content may be created by combining the author’s instructions, creative processing by the Seller, AI-generated outputs, third-party tools, editing, sound, image, music and post-production.

10.5
The buyer acknowledges that AI outputs may not be absolutely unique and that a similar output may also be created by another user or another tool. However, the Seller is responsible for individual processing of the output according to the agreed instructions and scope of service.

11. AI tools, licenses and scope of use of digital outputs

11.1
When creating digital content, AI outputs, videos, music, songs, fairy tales, stories, animations, graphic designs and other creative outputs, the Seller may use third-party tools, in particular tools for generating text, images, music, voice, video, animations, editing or post-production.

11.2
The tools used form part of the Seller’s internal creative process. The delivery does not include source files, working files, prompts, intermediate outputs, layers, project files, internal procedures, third-party licenses, the Seller’s accounts or the Seller’s know-how unless expressly agreed otherwise.

11.3
Unless stated otherwise for the product, order or individual agreement, the buyer receives a non-exclusive right to use the final digital output for personal, family, gift or internal use.

11.4
Commercial use, in particular use in advertising, paid campaigns, corporate presentations, brand social media, business activities, resale, sublicensing, distribution or other public monetized use, is possible only if such scope of use is expressly stated for the product, selected package, order or individually approved by the Seller.

11.5
The buyer is responsible for ensuring that all materials provided to the Seller, in particular photographs, videos, voices, names, texts, logos, trademarks, music references, personal data, likenesses of persons and other materials, may be used and provided to the Seller for processing.

11.6
The Seller reserves the right to refuse to process materials or instructions that could violate third-party rights, legal regulations, good morals, rules of third-party services used or rules of the KalinumX online store.

12. Withdrawal from the contract by the consumer

12.1
A buyer who is a consumer generally has the right, when purchasing through the online store, to withdraw from the contract without giving any reason within 14 days from receipt of the goods, unless a statutory exception applies.

12.2
Withdrawal from the contract may be sent in particular:
- by e-mail to info@kalinumx.com,
- in writing to the Seller’s registered address,
- by another clear statement made to the Seller.

12.3
Detailed conditions for withdrawal from the contract, return of goods and refunds are set out in the Refund Policy.

13. Exceptions to the right of withdrawal

13.1
The buyer acknowledges that, under the Czech Civil Code, the right of withdrawal does not apply in particular to a contract for the supply of goods made according to the consumer’s requirements or adapted to the consumer’s personal needs.

13.2
At KalinumX, this applies in particular to products that are:
- engraved according to the buyer’s instructions,
- laser-marked according to the buyer’s instructions,
- provided with custom text, name, date, dedication or initials,
- provided with a logo, photograph, graphic, QR code, barcode, serial number or custom motif,
- made or modified according to individual dimensions, material, color, surface finish or technical specification,
- 3D printed according to the buyer’s materials or requirements,
- created as a corporate series, B2B custom order, technical tag, industrial marking or another individual realization,
- otherwise modified so that they cannot normally be returned to standard sale,
- digital content, AI output, video, music, song, fairy tale, story, graphic design, visualization or another digital service created according to the buyer’s individual instructions if performance began with the buyer’s express consent before the expiry of the withdrawal period and the buyer was informed that this may result in the loss of the right of withdrawal.

13.3
The right arising from defective performance is not affected. If a personalized or custom-made product has an actual defect, the buyer may submit a complaint.

14. Rights arising from defective performance and complaints

14.1
The rights and obligations of the parties concerning rights arising from defective performance are governed by the relevant provisions of the Czech Civil Code and consumer protection legislation.

14.2
The Seller is responsible to the buyer that the goods are free from defects upon receipt and correspond to the contract.

14.3
In the event of a defect, the buyer may, according to the nature of the defect and statutory conditions, request in particular:
- repair of the goods,
- replacement of the goods,
- reasonable discount,
- withdrawal from the contract, if statutory conditions are met.

14.4
A complaint may be submitted in particular:
- by e-mail to info@kalinumx.com,
- in writing or in person at: Lukáš Kalina – KalinumX, Dyjákovičky 93, 669 02 Znojmo, Czech Republic.

14.5
When submitting a complaint, we recommend stating the order number, description of the defect, photograph or video of the defect and requested method of complaint resolution.

14.6
A consumer complaint will be resolved without undue delay, no later than 30 days from the date it is submitted, unless the Seller and the consumer agree on a longer period.

14.7
Details are set out in the General Terms and Conditions and Refund Policy.

15. Approved designs, buyer-supplied materials and personalization

15.1
For personalized and custom-made products, the buyer is responsible for the accuracy and completeness of the materials provided to the Seller.

15.2
This concerns in particular:
- texts,
- names,
- dates,
- diacritics,
- translations,
- logos,
- photographs,
- graphics,
- QR codes,
- links,
- technical data,
- dimensions,
- files and other information intended for production.

15.3
If the Seller sends the buyer a design, visualization, graphic preview or technical material for approval, the buyer must check it carefully before approval.

15.4
By approving the design, the buyer confirms that the design corresponds to their requirements and that the Seller may start production.

15.5
Errors contained in an approved design or in materials supplied by the buyer are not product defects.

16. Third-party rights

16.1
The buyer is responsible for ensuring that they have the right to use all materials provided to the Seller.

16.2
This applies in particular to:
- logos,
- trademarks,
- photographs,
- graphics,
- fonts,
- texts,
- illustrations,
- copyrighted works,
- likenesses of persons,
- personal data,
- QR codes,
- business names and other protected materials.

16.3
The buyer may not provide the Seller with content that infringes copyright, trademark rights, personal rights, rights to likeness, third-party rights or applicable legal regulations.

16.4
The Seller reserves the right to refuse to process materials where there is suspicion of infringement of third-party rights, unlawful content, inappropriate content or content contrary to good morals.

 

16.5 

If the buyer provides the seller with their own texts, photographs, likenesses of persons, logos, graphics, motifs, names, voices, videos, personal data or other materials intended for personalization, custom production, digital processing or the production of a product marked as 18+, the buyer confirms that they are entitled to use such materials and provide them to the seller for processing. The buyer also confirms that they have, where applicable, the consent of all persons concerned by the supplied materials, photographs, likenesses, personal data, sensitive content or motif. The buyer is responsible for ensuring that the supplied materials do not infringe any third-party rights, personality rights, copyrights, trademark rights or applicable laws.

17. 18+ content and sensitive content

17.1
Some products, collections, motifs or custom realizations may be marked as 18+, sensual design, erotic motif, sensitive content or otherwise age-restricted content.

17.2
Such content is intended only for persons over 18 years of age.

17.3
By entering the relevant part of the website, ordering an 18+ product or confirming their age, the buyer declares that they are over 18 years of age and are entitled to view, order and receive such content.

17.4
The Seller reserves the right to refuse, cancel or suspend an order if there is doubt about the buyer’s age, legality of the content, suitability of the motif or compliance of the order with the rules of the online store.

17.5
The Seller does not produce or sell content that is unlawful, extremist, hateful, discriminatory, supports violence, terrorism, self-harm, abuse of persons, minors, illegal activity or infringement of third-party rights.

17.6
The Seller reserves the right to refuse the production of pornographic, explicit, grossly offensive or otherwise inappropriate content.

 

18. Photographs, visualizations and product examples

18.1
Photographs, visualizations, product previews, macro images, 3D visualizations, examples of engraving, laser marking, surface finishes, colors, materials and textures are illustrative and presentational.

18.2
The actual appearance of the product may reasonably differ, in particular depending on the material used, surface finish, production batch, lighting conditions, monitor or display settings, engraving or marking technology, hand finishing or natural material structure.

18.3
For personalized, engraved, laser-marked, 3D printed or custom-made production, each piece may be original. Reasonable differences corresponding to the nature of the technology used are not defects if they do not prevent normal use of the product.

19. Technical information and use of products

19.1
Technical data, dimensions, volumes, weights, material information, recommended use, care information and other product data are provided with the greatest possible care.

19.2
For some products, the data may be approximate or may vary within normal production tolerance.

19.3
The buyer is responsible for ensuring that the selected product is suitable for the intended purpose.

19.4
If the product is to be used for technical, industrial, safety, medical, food-contact, certification or otherwise regulated purposes, this must be expressly agreed with the Seller in advance.

19.5
KalinumX products are not intended as certified safety, medical, protective, fire, aviation, automotive, electrical, food-contact or other regulated components unless expressly stated for the specific product or individually confirmed in writing by the Seller.

20. External links

20.1
The online store may contain links to websites, services, social networks, payment gateways, carriers, external galleries, manuals, documents or other third-party resources.

20.2
The Seller is not responsible for the content, availability, security, accuracy, functionality or legal compliance of external websites and third-party services.

20.3
Use of external links is at the user’s own responsibility.

21. Copyright and content protection

21.1
All content of the KalinumX online store, in particular texts, photographs, graphics, videos, product descriptions, designs, visualizations, logos, designations, website structure, graphic elements, digital outputs and other materials, is protected by copyright or other intellectual property rights unless stated otherwise.

21.2
Without the Seller’s prior written consent, it is not permitted to copy, modify, distribute, download for further commercial use, publish, sell, license or otherwise use this content beyond normal personal browsing of the online store.

21.3
Trademarks, logos, product names, business names or other third-party elements belong to their respective owners.

22. Website availability and technical outages

22.1
The Seller strives to keep the online store available and functional.

22.2
However, the Seller does not guarantee uninterrupted availability of the website, customer accounts, payment services, shipping modules, external applications, translations, forms, galleries, videos or other technical functions.

22.3
The Seller is not responsible for temporary unavailability, display errors, third-party outages, maintenance, updates, cyberattacks, internet connection issues or other technical circumstances that the Seller could not reasonably control.

23. Alternative dispute resolution for consumer disputes

23.1
A buyer who is a consumer has the right to contact the Czech Trade Inspection Authority in the event of a consumer dispute.

23.2
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 567/15
120 00 Prague 2
Website: https://www.coi.cz
ADR: https://www.coi.cz/informace-o-adr/

23.3
In the event of a cross-border consumer dispute, the consumer may also use the assistance of the European Consumer Centre Czech Republic:
https://evropskyspotrebitel.cz/

24. Relationship to other legal documents

24.1
This Legal Notice and Consumer Information does not replace the General Terms and Conditions, Refund Policy, Shipping Policy or Privacy Policy.

24.2
Together, these documents form the legal framework of the KalinumX online store.

24.3
In the event of a conflict between this Legal Notice and individually agreed terms, the individual agreement shall prevail unless it conflicts with mandatory legal provisions.

25. Contact

25.1
For questions regarding legal information, orders, website content, materials, personalized production or consumer rights, please contact the Seller:

E-mail: info@kalinumx.com
Website: www.kalinumx.com
Address: Lukáš Kalina – KalinumX, Dyjákovičky 93, 669 02 Znojmo, Czech Republic

26. Final provisions

26.1
This Legal Notice and Consumer Information is available in the online store and may be updated from time to time.

26.2
For a specific order, the version of the Legal Notice effective at the time the order is submitted shall apply, unless otherwise agreed between the Seller and the buyer.

26.3
This Legal Notice and Consumer Information is drawn up in the Czech language. In the event of language translations, the Czech version shall prevail, unless legal regulations provide otherwise.

26.4
This Legal Notice and Consumer Information becomes effective on 29 April 2026.